ACCOUNT MANAGER, STORYCORPS STUDIOS

Division: Revenue

Department: StoryCorps Studios 

Location: Remote or within commuting distance of 80 Hanson Place 

Travel Percentage: 30%

Reports To: Account Director, StoryCorp Studios + Brand Partnerships

Status: Full-Time, Exempt

Salary: $65,000 - $70,000

The Role

The Account Manager will be responsible for independently managing a portfolio of  StoryCorps Studios’ fee-for-service client partners/partnerships from the initial sales process through contracting, execution, and campaign wrap up. 

Additionally, the Account Manager will support the Account Director and Director of Brand Partnerships with new business development including, fielding and qualifying incoming business leads while independently building their own sales leads and client contacts, executing on the department’s marketing plan and organizational goals and metrics, drafting sales pitch proposals/one-sheets/case studies, and helping identify sales opportunities for StoryCorps Studios. 

This role requires a proactive team player with expertise in client management, sales processes, and campaign management. The ideal candidate has experience in managing sales leads/pitches and day-to-day clients, cross-functional project management, delivering high-quality client work to ensure long-term client retention. 

Key Responsibilities

• Work with external clients to develop and execute logistics for all phases of up to 40 recording and production engagements (digital and onsite) each year
• Provide creative project management to ensure client goals are met. This includes: developing vision/strategy sessions; providing support and guidance to partners as they recruit and prepare participants for recording days; drafting custom questions for partners; providing recommendations as partners develop distribution strategies
• Ensure client project timelines are completed on-time or early
• Respond to online and phone inquiries about StoryCorps’ Studios fee-for-services, sponsorships, and brand partnerships
• Write compelling proposals that meet potential client’s unique interests and goals 
• Coordinate with Legal Affairs to draft, manage, and execute partnership contracts
• Coordinate with Finance Department to draft, send, manage, and pay invoices
• Work with various internal StoryCorps Departments (i.e., Marketing & Communications, Interview Collection, Digital, and Recording & Archive) to ensure the successful execution and optimization of partnerships 
• Update project and/or proposal statuses in project management systems and internal trackers (including Salesforce + Asana)
• Research, build, and manage prospective client lists
• Perform other duties to support the Studios and/or Revenue department, as assigned

About You

Required:

• 4+ years of professional experience in account management, client-facing role/services, business development, and/or sponsorship.
• You have the ability to lead and manage multiple projects with a broad range of internal and external stakeholders simultaneously 
• Strong ability to navigate client expectations, manage deliverables, can pivot quickly to provide client solutions, and troubleshoot issues.
• Strong communication, written, and negotiation skills, with the ability to present to clients, senior clients, and senior leaders.
• You are a results-driven, solutions-based, strategic thinker.
• Experience with contract negotiations and financial tracking.
• Background in sponsorships, partnerships, and/or corporate philanthropy.
• You thrive when multitasking, have solid organization skills, and attention to detail
• You are flexible and adaptable to a growing, changing organization.
• You demonstrate cultural humility and thrive in a diverse working environment.

Preferred:

• Experience in media, nonprofit, and/or creative storytelling services.
• Heavy experience in proposal writing, contract management, and in client presentations and workshops/moderations
• Proficiency in Salesforce, Asana, or similar CRM and project management tools.

ABOUT STORYCORPS

StoryCorps' mission is to help us believe in each other by illuminating the humanity and possibility in us all — one story at a time. Since 2003, more than 600,000 people, in all 50 states, have recorded StoryCorps interviews about their lives. We preserve and archive their recordings at the American Folklife Center at the Library of Congress, the largest single collection of human voices ever gathered, and share select stories with the public through StoryCorps’ podcast, NPR broadcasts, animated shorts, digital platforms, and best-selling books. These powerful human stories reflect the vast range of American experiences, engender empathy and connection, and remind us how much more we have in common than what divides us. StoryCorps is especially committed to capturing and amplifying voices least heard in the media.

OUR COMMITMENT:

We seek to recruit and develop a staff whose diversity reflects the communities we serve, and strongly encourage applications from people of color, the LGBTQ+ community, and people of all ages, political beliefs, and cultures. StoryCorps records, shares, and preserves stories from across the country.

IN-OFFICE WORK:

Working at the StoryCorps office is optional except in certain circumstances, such as in-person training, if your position requires some in-office presence, or if your manager needs an in-person individual or team meeting. For those who prefer to work in the office, that option remains.